Terms Of Service
Last updated on 23 Jan 2025
Acceptance of Terms
By accessing and using Aiphier's AI automation services, you agree to and commit to comply with the terms and conditions of this agreement. If you do not agree with these terms, you must not use our services.Description of Services
Aiphier provides AI-based automation solutions, including but not limited to:
Business process automation systems
Intelligent chatbots and virtual assistants
Predictive analytics and customised machine learning
AI integration with existing systems
Specialised AI consulting and technical support
3. License of Use
You are granted a limited, non-exclusive, non-transferable, and revocable license to use our AI services in accordance with these terms. This license is valid during the term of your service contract and is subject to compliance with all stipulated conditions.
4. Acceptable Use of AI Services
You agree not to:
Use our services for illegal or unauthorized activities
Attempt to hack, decompile, or reverse engineer our AI systems
Interfere with the normal operation of our services
Share access credentials with unauthorized third parties
Use our services to compete directly with Aiphier
Train competing AI models using our data or services
5. Intellectual Property
All intellectual property rights related to our services, including AI algorithms, machine learning models, source code, documentation, and trademarks, are the exclusive property of Aiphier. The data you provide remains your property, but you grant us a license to process it as necessary to provide our services.
6. Availability and Performance
We strive to maintain high availability of our AI services, aiming for 99.5% monthly uptime. However, we cannot guarantee 100% availability due to scheduled maintenance, system updates, or circumstances beyond our control. We will notify you in advance about scheduled maintenance windows.
7. Data Protection and Ethical AI
We commit to processing your data in accordance with our Privacy Policy and applicable regulations (GDPR, LOPD). We implement ethical AI principles, including algorithmic transparency, bias prevention, and the responsible use of artificial intelligence in all our services.
8. Fees and Payments
The fees for our services are specified in your individual contract. Payments must be made according to the agreed terms. In the event of payment delay, we reserve the right to suspend services until the situation is resolved. Prices may be subject to change with 30 days’ prior notice.
9. Limitation of Liability
To the maximum extent permitted by law, Aiphier will not be liable for indirect, incidental, consequential, or punitive damages resulting from the use of our services. Our total liability will not exceed the amount paid for the services in the 12 months prior to the event giving rise to the claim.
10. Confidentiality
Both parties agree to maintain the confidentiality of all proprietary and sensitive information shared during the provision of services. This obligation remains in effect for five years after the termination of the service contract.
11. Termination
Either party may terminate this agreement with 30 days’ prior notice. In the event of a material breach of these terms, we may suspend or terminate services immediately. Upon termination, you will have 30 days to export your data before it is permanently deleted.
12. Modifications
We reserve the right to modify these terms from time to time. Significant changes will be communicated 30 days in advance via email or notice on our services. Continued use of our services after such modifications constitutes acceptance of the new terms.
If you have any questions about the Terms & Conditions, please contact us at support@aiphier.com